SHIPPING POLICIES

Being compliant with state laws, Lost Creek is able to ship to the following states: Virginia, Washington DC, Maryland, Pennsylvania & Florida. If the state is not listed above then we are unable to ship products to that state.

Adult Signature Requirement: We strongly suggest shipping your order to a business address whenever possible. State law, as well as UPS policy, requires an adult signature (at least 21 years of age) at the time of delivery for every package containing wine. It is the shipper's responsibility to ensure an adult is available to sign for the shipment at delivery. Shipments will not be delivered under the following circumstances:

  • The recipient is not 21 years of age or older or does not have an acceptable form of ID such as a driver's license, passport or birth certificate.

  • The recipient shows signs of intoxication.

Delivery Schedule: Wine is shipped via UPS, and normally arrives within two to three business days of placing your order. We make every effort to ensure your order arrives within three days after leaving our warehouse.

Returns Policy

Lost Creek Winery stands behind every wine we make, and we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact us within 30 days of receipt of your order and we will arrange for replacement (pending availability). Please contact us at concierge@lostcreekwinery.com or call 703-443-9836

PRIVACY POLICY

At Lost Creek Winery, we are committed to protecting your privacy. This Privacy Policy applies when you visit our website, www.lostcreekwinery.com  and when you make a purchase from us, subscribe to any of our mailing lists, newsletters, or wine-club programs, request a tasting, or sign up for any of our events.

Our Collection And Use Of Your Personal Identifiable Information

When you join our mailing lists or newsletters, register for any of our programs or events, place an order, request a tasting, or contact us for other similar business purposes, we may collect personally identifiable information about you, including your name, address, email address, phone number, date of birth, and credit card information. We use this personally identifiable information to process your requests and to communicate with you about your orders. Additionally, we may also use your name and contact information to notify you of new wines and releases, special offers, and events we think you will find valuable or of interest. If you do not wish to receive this information via email, you may opt out by clicking the “Unsubscribe” link at the bottom of the email.

Security

We employ reasonable security measures to protect the personal information we receive from you. While we strive to create a secure and reliable site for our users, the confidentiality of any communication or material transmitted over the Internet cannot be 100% guaranteed. Users should keep in mind that any information submitted through an Internet transaction is potentially accessible to the public, and consequently, can be collected and used by others without their consent. Lost Creek Winery is not responsible or liable for illegal interception of personal data via any Internet transaction. No transmission of information is guaranteed to be completely secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise data security. You acknowledge and agree to assume this risk when communicating with us.

Not Directed To Individuals Under The Legal Drinking Age

Our Site is not intended for people under the legal drinking age of 21. We do not seek or knowingly collect any personal information from or about individuals under the age of 21. If we become aware that we have unknowingly collected personal information from an individual under the legal drinking age, we will make commercially reasonable efforts to delete such information from our database.